Terms and Conditions
The Terms and Conditions governs the relationship between customers (“you”) and China Xian Tour (“we”, “our” and “us”). By booking a tour or purchasing any other related services of China Xian Tour, you acknowledge that you read, understand and agree to comply with and be bound by all contents of these terms and conditions. If you book tours for others, you agree that you inform them the terms and conditions and have authority to accept it on behalf of them. China Xian Tour reserve right to modify the content of Terms and Conditions anytime wholly or partly without notice.
- Price and Quotation
- All the prices published on Chinaxiantour.com is in US Dollar (USD). Prices are subject to change on the website with or without notice in advance.
- Quotations from China Xian Tour are in US Dollar (USD) or Chinese Yuan (CNY). Quotation in other currency is available and should be agreed by travel consultants of China Xian Tour. Quotation in your preferred currency based on exchange from our quotation in USD on your own is not accepted.
- Payment
China Xian Tour accepts payment as following:
- PayPal
Whether you have PayPal account or not, payment through PayPal works easily. We will send a PayPal invoice, if you have PayPal, please just pay it with your PayPal balance; if you don’t have PayPal, just click the invoice link and pay with your credit card through PayPal.
Please be aware there is 4% transfer fee charged by PayPal for each payment.
- Bank Transfer / Wire Transfer
We accept bank transfer or wire transfer and suggest it firstly for the payment with large amount. Bank transfer should be processed from your end at least 10-15 working days ahead of the agreed due date in case that intermediary banks between your country and China takes more time to transfer the money.
Please be aware the booking could not be confirmed if your deposit through bank transfer is not received before agreed date; the tour could not be arranged fully as planned if your balance is not received before your travel day.
Transaction fee charged by banks should be covered by your side. You should check with your bank if there is extra transfer fee charged by the intermediary banks. The amount of payment we receive from our bank should be in accord with the agreed quotation.
- WeChat Pay / Ali Pay
We accept payment through WeChat Pay and Ali Pay.
- Western Union Bank Transfer
We accept payment transfer by Western Union Bank. Please provide the payment transfer information after you make the transfer to help us confirm the payment in our account. Transaction fee charged by banks should be covered by your side. The amount of payment we receive from our bank should be in accord with the agreed quotation.
- Reservation
For online bookings, your reservation is confirmed after you paid for it successfully and we received your booking notification email; for tailor-made bookings, your reservation is confirmed when you received the deposit/full payment receipt email and tour confirmation letter from our travel consultants. You must be an individual, 18 years of age or older. If you are under 18, you may use China Xian Tour only with involvement of a parent or legal guardian.
- Service Modification
You agree that the nature of travel contains indeterminacy factors and permit reasonable modification on the tour service regarding itinerary, schedule, accommodation, transportation, activities or other relative services. You acknowledge and understand that we may be forced to apply the alternation due to out-of-control elements, or unforeseen circumstances, or the operational concerns, or unsafe factors threatening your health, comfort, the tour activities’ completion or further similar reasons.
For the tour with the described reasons that cannot be provided as planned, we will notify you as soon as possible and provide possible proper alternative. If the alternative arrangements could not be provided by us, we would provide you refund. However, we will not be liable for the loss of the change caused by your reason or force majeure factors.
If you decide to change or modify the confirmed tour after your reservation or after your tour starts, we will try best to help do the amendment but provide no guarantee. The extra cost occurred during the tour amendment as per your requirement must be covered by yourself. China Xian Tour will not be responsible for any additional cost due to your reason.
- Cancellation Policy
We would regret if you have to cancel your trip, but we understand that there are many valid reasons stopping you to do the tour. The following policy would be applied for your booking after we receive your written cancellation requirement by email or fax. Please be aware that oral cancellation by phone or social tools like WhatsApp or WeChat would not be acknowledged.
For multi-day tours, cancellation fee charged by China Xian Tour:
| Cancellation received 30 days or more prior to your tour departure | No cancellation fee |
| Cancellation received 29 to 16 days prior to your tour departure | 30% of the whole tour price |
| Cancellation received 15 to 8 day prior to your tour departure | 50% of the whole tour price |
| Cancellation within 7 days prior to your tour departure or no-show | No refund |
For single day tours, cancellation fee charged by China Xian Tour:
| Cancellation received 48 hours prior to your tour departure | No cancellation fee |
| Cancellation within 48 hours prior to your tour departure or No-show | No refund |
For tours involving services provided by the third-party like airlines, hotels, rail companies, cruise companies, theaters, parks, and so on, after receiving your cancellation notification, our travel consultant will contact the third-party providers to assess the loss and advise you of the relative cancellation fees (specially for the third party’s service).
For certain tours, a specific cancellation policy might be applied according to exact conditions. You will be informed of it by our travel consultant before the booking confirmation.
- Refund Policy
After the cancellation assessment finished, our travel consultant will issue the refund application and submit to our financial apartment. The refund will be processed in 7-15 working days.
The refund would be processed through PayPal only for payments received by methods: PayPal, bank transfer / wire transfer, WeChat Pay or Ali Pay.
- Travel Documents Required
The valid passport and Chinese visa are the required documents as they are important parts for the China tour preparation. If your passport or visa has not been applied yet or it is due to expire, please apply or update it as soon as possible, at least 6 months ahead of your travel date. It should be the responsibility of customers and China Xian Tour should be free from any responsibility for failure to getting the documents or anything like that.
- Travel Health Required
If you have a medical condition, or if you are pregnant and considering travel, you must consult with your doctor before you travel, especially if medical condition requires daily routine care, urgent care, or your pregnancy is high-risk. You are responsible for disclosing any related information to us during the check-out process by adding special comments. You understand China Xian Tour is not in a position to provide any medical services or urgent care in the event such an action may be required. You are liable for any risks, incidences or consequences incurred during travel. We highly recommend that you purchase medical insurance and travel insurance before you travel.
- Travel Insurance
China Xian Tour strongly recommends you acquire insurance covering medical, trip cancellation, and baggage, etc. We do not currently offer travel insurance except for some tours with special mention of insurance. We shall be exempt from any liability in the event of an accident resulting in, but not limited to, loss or damage of properties, injury to people, death during trip, delays, irregularities or other occurrences beyond its control. Settlements will ensue in accordance with rules set by airlines, hotels, buses, etc. We suggest that due to the Cancellation Policy for your tour and the unexpected events that can possibly occur, your party would benefit from purchasing Travel Insurance for your reservation.
